GoldMine Premium adds an advanced service and support module and a newly developed, intuitive interface to the robust CRM functionality of GoldMine Corporate Edition.

Support Module

Reduce your customer service costs, while increasing customer satisfaction by deploying GoldMine Premium's Support Module.
 

• Serve customers faster and more effectively
• Increase technician productivity
• Lower cost of service
• Reduce training time
• Highly intuitive
• Easy navigation
• Standards-based
• Get to functionality and
  data quickly

• Reduce Costs
• Improve Efficiency
• Increase Revenue
• Enhance Productivity
• Better Customer Satisfaction
• Better Management Oversight
   

  Relationship Management

  • GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization
  • Contact list views include preview panes for quick navigation to detailed information of any contact.  Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information
  • Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base
  • Daily Activity Management features enable all users to manage day to day tasks and email conversations
  • Activity List preview pane visually displays open and closed activities, email communications and more
  • Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button
  • Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information
     

  Sales Management
  
  Opportunity Management

  • GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
  • Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
  • Quickly create Projects based off of opportunity information.  GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project

  
  Forecast Management

  • Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
  • Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
  • Administer forecast pipelines in real-time for the greatest revenue impact

  
  Marketing Automation
  Campaign Management

  • Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
  • Better understand your customer targets and marketing activities.
  • Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns.  
     

  Lead Management

  • Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition
  • Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities
  • Track sales for closed loop reporting and campaign effectiveness

   

  Customer Support
  Case Management

  • Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
  • Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
  • Places important client information in the hands of your service agents so they can resolve service request quickly and accurately 

  Knowledge Base

  • GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
  • Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
  • Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more
     

    User Interface

    • Modern look and feel makes GoldMine Premium Edition easier to learn and use
    • Tabbed view provides quick navigation between open windows in GoldMine
    • Enhanced left hand navigation bar allows direct access into major features
    • Contact record display enables more customizability
    • Organization chart within contact relationships tab visually displays organization structure and roles
    • Contact list preview panes for quick navigation to detailed information
    • Recently Viewed box displays records just recently accessed in GoldMine
    • Contact Search Box is always present for faster access into contacts 
    • User configurable grid controls, such as, Group By, Summary and Filter mechanisms
    • Activity List allows users to easily manage open and closed activities, email communications and more. 
    • Auto-complete capability improves speed and accuracy in field data entry
    • Tip of the day helps users learn about the features of GoldMine
    
    Analytics & Reports
    • GoldMine Premium report center contains many out of the box reports to analyze various GoldMine data
    • Statistical and Graphical analysis
    • Sales, Forecast and Quota analysis
    • Knowledge Base module manages content which can be leveraged across modules in GoldMine 

    
    Integration

    • Microsoft Office, integration for data export and mail merge features
    • Microsoft SQL
    • Firebird
    • Microsoft Outlook and other third party application integrations

     

  Server System Requirements
  • Microsoft Windows Server® 2003
  • Microsoft® SQL Server™ 2005 (SP1, SP2) or SQL Server 2000 (SP4)
  • 1 GB of RAM, 2 GB or more depending on size of the database
  • 2.0 GHz or faster CPU (Intel or AMD)
  • 250 MB of available hard drive space (1 GB or more recommended)
  
  Shared Workstation Requirements
  • Microsoft® Windows XP or Windows Vista™
  • Microsoft Windows® XP - 512 MB of memory (1 GB or more recommended)
  • Microsoft Windows Vista™ - 1 GB of memory (2 GB or more recommended)
  • 250 MB of available hard drive space (500 MB or more recommended)
  • 1.5 GHz or faster CPU (Intel or AMD)