CRM SkyDialer Skype Link

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CRM Dialer for GoldMine

CRMSkydialerFAQ.pdf

CRMSkyDialer Skype Link for SugarCRM and GoldMine

Acts93 developed CRMSkydialer to fill a void between CRM products and Skype®. When Skype® was brought onboard here at our office to cut telephone costs (more lines, long distance charges etc...) it worked great but violated the mandate to enter and track calls in our CRM product. Taking it a few steps farther we realized that we wanted scheduled calls, conference calling and familiar pop up completion and follow-up screens we used in our CRM. That's how CRMSkydialer evolved to the product it is today. Depending on your CRM features and functionality may differ, menus may contain different or expanded options. Check the menu to the right and choose your CRM for detailed descriptions. Start using CRMSkydialer and make Skype calls from GoldMine and SugarCRM today!

How Does CRM SkyDialer Skype Link Work

CRMSkyDialer is a separate application that is positioned between your CRM product and Skype which handles the call through the internet.

A "Contacts" tab enables calls on the fly that queries your CRM by name, company etc...
A "Pending" tab is provided that shows your existing scheduled calls.
A "Dial Pad" supports free hand dialing much the same as Skype dial pad
A "Conference" tab handles calling capabilities between different contacts and has the ability to add callers, drop callers, and recall dropped callers.

What do I need to make it work:

Internet Connection - Plus enough bandwidth to support the Skype® product
Skype® - We suggest you get the yearly subscription.
A CRM product that is supported by one of our products

CRM SkyDialer for GoldMine®

Our new release links the power of Skype ® internet calling and GoldMine's feature rich scheduling and completing calls. When calls are made you can see your "Pending" calls and when finished calling through Skype "Pop Up" windows will complete the call and schedule follow-up activities.