HEAT Product Suite

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iHEAT™

Web Browser Access

iHEAT enables your organization's employees to access your HEAT system from any location, using only a Web browser and an Internet connection. iHeat's server-based, thin-client system allows your technicians to view and manage issues. iHeat leverages your existing infrastructure to maximize your investment and achieve fast ROI.

What’s Inside

Same look as HEAT — Reduce training time and corresponding data entry errors by using familiar interface
Zero-footprint, server-based computing — Use the power of a client/server application while benefiting from the distribution capability of a Web application
Clientless installation — Access via Internet Explorer eliminates the need to install software, maintenance updates, and upgrades on the user's desktop PC
Ease of installation — Install iHEAT within 15 minutes on your own. Compare to competing help desk software that requires several days of professional installation
Single source administration — Creates a one-stop facility to administer much of your HEAT configuration, saving the time and training costs required by multiple environments
Concurrent user licensing — Purchase only the number of licenses you need. Avoid costly fixed-node licensing

KEY BENEFITS

A mobile workforce with access to real-time data
Flexibility of "no walls" call centers/help desks
Centralized database captures updates from dispersed workforce
Easy set up of remote users by simply giving them a URL — no client software installation needed
Security. Full encryption during remote access and transmission, and data can reside on your server behind your corporate firewall